From The Blog Of Ric Overton...

Neat story about a customer of ours

I am (unfortunately) a lover of older uprights.  We recently took in an old piano that was from 1889 that was in really, really, bad shape at first glance. Waiting for the opportunity to go to the local dump, I took a shot at some new refinishing products, just to see how they worked and “low and behold” the finish under the black and grey exterior was an absolutely beautiful burled walnut.

I spent the next few days working on the finish while a tuner friend began to “try his hand” at the older action parts and such. It was more a labor of love and to gain some experience than anything else. After a few bucks in parts, the piano was sounding pretty good. By this time we had named the piano, you know guys have to name everything for some reason, Carla. The tech was leaving for a few days and I put a note on the piano that said “I’ll miss you while you’re gone” and signed the note “Carla”.

The next week a lady came in searching for a particular piano that we had in the back of the store, we went back and after playing the piano that she had come to see started to leave and noticed “Carla” over to the side. She immediately walked over to the piano, asked who Carla was and I explained that it was just a name we had made up as a joke and it stuck. She began to cry and told me that her twin sisters name was Carla and that she would buy the piano when we were finished with it.

After we delivered the piano and some months later the customer called to tell me that only a few days after she got the piano in her home she was diagnosed with cancer but, the piano had made her recovery so much easier because she felt and immediate attatchment to it.

Sometimes, its the unexpected surprise that makes it all worth while.

Ric Overton

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